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How can we help you?
Does KNAUER cover the costs of shipment for a repair?
Service
How do I get a KNAUER service technician?
Service
How do I prepare for a remote support session?
Service
How fast can a service technician come to my laboratory?
Service
How long does the guarantee period last for KNAUER devices?
Service
How long will it take to let my device be repaired?
Service
How much will it cost to let my device be repaired?
Service
I can not find a user manual in my lab. Can I order one from KNAUER?
Service
I don’t feel confident using my chromatography data software. Does KNAUER offer a software training?
Service
I have a not-working device. How can I get the support I need?
Service
I have a problem with my software or a device and would like to be supported via remote control. Is that possible?
Service
I have a very old KNAUER device. Does KNAUER still offer service for my device?
Service
I have an out-of-the-box failure. What can I do?
Service
I have contacted KNAUER customer support and my device is broken. How can I get it repaired?
Service
Is the KNAUER customer support free of charges?
Service
My device is broken. How can I get it repaired?
Service
When do I get a response from KNAUER customer support?
Service
Which costs will I bare when a service technician comes to my laboratory?
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